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Category: Helpdesk and Ticketing
Nagios plugins for monitor helpdesk and ticketing systems.
Submit Your Nagios Project!
Help build Nagios Exchange for yourself and the entire the Nagios Community by your Nagios project to the site. It's easy - just create an account, login, and add a new listing. Read the FAQ for instructions.AutoCloseOnNagiosRecoveryMessages - RT Integration
wiki.bestpractical.com/view/AutoCloseOnNagiosRecoveryMessageA Nagios and RT integration script that merges all pending open/new PROBLEM messages related to a given RECOBERY message and automatically close/resolve these tickets.
check jira version
github.com/ugenk/nagios_jira_versioncheck script that helps to check is the latest version of atlassian of products is installed on your servers
check_otrs.php
A plugin to check an OTRS database for tickets with specified queue and ticket state.
check_otrs_tickets.php
oskibbe.blogspot.deThis check returns an amount of tickets via php and php-mysql. Queues and States are set via script: ## ids (states and queues) $queue_ids = "42,43,44,48,53,55,68,71,72,77"; $state_ids = "1,4,6,10,12,14,15"; ## mysql conn $mysql_host = "localh ...
check_otrs_user.pl
Even if you want to know how many users are still logged in on your OTRS installation you can just take a look at the session management through OTRS. Specially you want to know through which times the most users are online you may look into the weblogs o ...
create_ticket.pl - RT Integration
www.wightman.ca/~priyantha/nagios.htmlA Perl script that will create tickets in RT when an Alarm is acknowledged in Nagios.
GLPI Helpdesk Integration
derrick-smith.com/2017/04/01/update-for-nagios-eventhandler-Use these custom event handlers to create and close helpdesk tickets in the GLPI helpdesk software.
Helpspot Latest Version Check
Check to make sure your helpspot is at the latest version. example: "./check_helpspot_version -s http://helpspot.domain.com" usage: check_helpspot_version [-h] -s HELPSPOT [-w] [-c] This script will compare the current running helpspot version wi ...
Nagios Integration for Jira
marketplace.atlassian.com/apps/1217614/nagios-integration-foNagios Jira Integration enables customer to push Nagios incident to Jira
Nagios OTRS Integration
Scripts to send emails to OTRS in the case of new errors or recoveries in Nagios.
Send Nagios service problem as mail
A python script which can be used as an event handler for services within Nagios to automatically send mail to a targeted mail address when a service problem occurs. The script is called by creating a command within Nagios and passing the parameters requi ...
SendNagiosAlert - RT Integration
wiki.bestpractical.com/view/SendNagiosAlertA script that you can use to send an alert to Nagios if a ticket is new or open in a particular RT queue(s).
Service Now Ticketer
roshamboot.org/main/projects/alpha-nagios-to-service-now-intA complex alert integration script for Nagios that can open and update tickets in Service-Now.
Unicenter Service Desk Plugins - Kimbrough Henley
exchange.nagios.orgA set of plug-in scripts for monitoring inboxes for tickets in the Unicenter Service Desk v11 application. First official release.
