check_otrs.pl

Submit review Recommend Print

Rating

0 votes

Favoured:

Owner

nagiosexchange

Hits

100194

Files:

File	Description
check_otrs.pl	The plugin

Meet The New Nagios Core Services Platform

Built on over 25 years of monitoring experience, the Nagios Core Services Platform provides insightful monitoring dashboards, time-saving monitoring wizards, and unmatched ease of use. Use it for free indefinitely.

Download Now

Monitoring Made Magically Better

Nagios Core on Overdrive
Powerful Monitoring Dashboards
Time-Saving Configuration Wizards
Open Source Powered Monitoring On Steroids
And So Much More!

This plugin checks OTRS for 'new' or 'open' tickets.

This plugin connects to a OTRS (www.otrs.org) mysql-db.

It looks through the tables to tickets which state 'new' or 'open'.The queue on which new or open tickets have to look for is configurable.

Return codes:

return OK even there is no new/open ticket on specified queue
return WARNING even count of new/open tickets>= warninglevel
return CRITICAL even count of new/open tickets>= criticallevel
return CRITICAL even there is no database connection
return UNKNOWN even the tickets can't be count

Reviews (0)

Be the first to review this listing!

Nagios, the Nagios logo, and Nagios graphics are the servicemarks, trademarks, or registered trademarks owned by Nagios Enterprises. All other servicemarks and trademarks are the property of their respective owner. The files and information on this site are the property of their respective owner(s). Nagios Enterprises makes no claims or warranties as to the fitness of any file or information on this website, for any purpose whatsoever. In fact, we officially disclaim all liability. We do, however, think these community contributions are pretty damn cool. Website Copyright © 2009-2024 Nagios Enterprises, LLC. All rights reserved.