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check_otrs.pl

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FileDescription
check_otrs.plThe plugin
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This plugin checks OTRS for 'new' or 'open' tickets.
This plugin connects to a OTRS (www.otrs.org) mysql-db.

It looks through the tables to tickets which state 'new' or 'open'.The queue on which new or open tickets have to look for is configurable.

Return codes:

return OK even there is no new/open ticket on specified queue
return WARNING even count of new/open tickets>= warninglevel
return CRITICAL even count of new/open tickets>= criticallevel
return CRITICAL even there is no database connection
return UNKNOWN even the tickets can't be count