UnicenterService Desk Ticket Automation Script

Submit review Recommend Print Visit

Rating

0 votes

Favoured:

Last Release Date

2009-02-24

Owner

nagiosexchange

Website

felipeferreira.net/?p=269

Hits

98076

Files:

File	Description
sd.txt	The script

Meet The New Nagios Core Services Platform

Built on over 25 years of monitoring experience, the Nagios Core Services Platform provides insightful monitoring dashboards, time-saving monitoring wizards, and unmatched ease of use. Use it for free indefinitely.

Download Now

Monitoring Made Magically Better

Nagios Core on Overdrive
Powerful Monitoring Dashboards
Time-Saving Configuration Wizards
Open Source Powered Monitoring On Steroids
And So Much More!

A Nagios script that allow the dynamic and automtization of ticket creation in Unicenter Service Desk. The script is still under development, but has been test with Unicenter Service Desk 11. By Felipe Ferreira.

Uses Nagios + NRPE_NT to pass parameters from alarms. HOWTO:

Define: nrpe.cfg to use this script:

command[create_ticket]=cscript //Nologo c:nrpe_ntpluginssd.vbs $ARG1$

Call from nagios server:

./check_nrpe -H 192.168.3.228 -t 30 -c create_ticket -a  "-G HD1 -T I -C Comunicaciones.ADSL -A avdarie -P Urgente -S 'Resumo_del_problema D Descricion de la cosa toda SWAJ21312' "

Tips on integration with Service Desk can be found here: http://www.helpdeskusers.com/e107_plugins/content/content.php?content.59

Reviews (0)

Be the first to review this listing!

Nagios, the Nagios logo, and Nagios graphics are the servicemarks, trademarks, or registered trademarks owned by Nagios Enterprises. All other servicemarks and trademarks are the property of their respective owner. The files and information on this site are the property of their respective owner(s). Nagios Enterprises makes no claims or warranties as to the fitness of any file or information on this website, for any purpose whatsoever. In fact, we officially disclaim all liability. We do, however, think these community contributions are pretty damn cool. Website Copyright © 2009-2025 Nagios Enterprises, LLC. All rights reserved.