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Home > Plugins > Helpdesk and Ticketing

Helpdesk and Ticketing

Nagios plugins for monitor helpdesk and ticketing systems.

TOPdesk (1)OTRS (1)RT (6)Unicenter Service Desk (1)BMC Remedy (0)Others (0)BMC Service Desk Express (Magic) (1)Others (0)

Showing 13-21 of 21 Plugins.

PLUGIN NAME
DESCRIPTION
RATING
VIEWS
AUTHOR
LICENSE
Create Ticket in RT
RT
Create Ticket in RT
This script will create a ticket in RT (which is essentially running on a separate server than the one that runs Nagios) when an alarm…
0.0 (0)
96K
0
Nagios Exchange
AutoCloseOnNagiosRecoveryMessages – RT Integration
RT
AutoCloseOnNagiosRecoveryMessages – RT Integration
A Nagios and RT integration script that merges all pending open/new PROBLEM messages related to a given RECOBERY message and automatically close/resolve these tickets.
0.0 (0)
99.6K
0
Nagios Exchange
SendNagiosAlert – RT Integration
RT
SendNagiosAlert – RT Integration
A script that you can use to send an alert to Nagios if a ticket is new or open in a particular RT queue(s).
0.0 (0)
99.2K
0
Nagios Exchange
create_ticket.pl – RT Integration
RT
create_ticket.pl – RT Integration
A Perl script that will create tickets in RT when an Alarm is acknowledged in Nagios.
0.0 (0)
100.1K
0
Nagios Exchange
Nagios OTRS Integration
OTRS
Nagios OTRS Integration
Scripts to send emails to OTRS in the case of new errors or recoveries in Nagios.
5.0 (1)
112.5K
1
Nagios Exchange
check_otrs.php
Helpdesk and Ticketing
check_otrs.php
A plugin to check an OTRS database for tickets with specified queue and ticket state.
0.0 (0)
101.8K
0
Nagios Exchange
check_otrs.pl
Helpdesk and Ticketing
check_otrs.pl
This plugin checks OTRS for 'new' or 'open' tickets.
0.0 (0)
100.9K
1
Nagios Exchange
UnicenterService Desk Ticket Automation Script
Unicenter Service Desk
UnicenterService Desk Ticket Automation Script
A Nagios script that allow the dynamic and automtization of ticket creation in Unicenter Service Desk. The script is still under development, but has been…
0.0 (0)
98.6K
0
Nagios Exchange
handle_TD_incident – TOPdesk Incident Management Integration
TOPdesk
handle_TD_incident – TOPdesk Incident Management Integration
handle_TD_incident is for submitting incidents (trouble tickets) to the TOPdesk service management system. Problems in Nagios will be automatically acknowledged. Automatic close of the ticket…
5.0 (1)
110.2K
0
Martin Fuerstenau
Other