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This plugin checks OTRS for 'new' or 'open' tickets.
Current Version
Last Release Date
May 27, 2009
Owner
Nagios Exchange
The plugin
This plugin connects to a OTRS (www.otrs.org) mysql-db.
<p> It looks through the tables to tickets which state 'new' or 'open'.The queue on which new or open tickets have to look for is configurable.
<p> Return codes: <pre> return OK even there is no new/open ticket on specified queue return WARNING even count of new/open tickets>= warninglevel return CRITICAL even count of new/open tickets>= criticallevel return CRITICAL even there is no database connection return UNKNOWN even the tickets can't be count </pre>
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