check_otrs_tickets.php

Description

This check returns an amount of tickets via php and php-mysql. Queues and States are set via script: ## ids (states and queues) $queue_ids = "42,43,44,48,53,55,68,71,72,77"; $state_ids = "1,4,6,10,12,14,15"; ## mysql conn $mysql_host = "localhost"; $mysql_user = "otrs"; $mysql_pass = "yourpw"; $mysql_db = "otrs"; Usage: /usr/lib/nagios/plugins/check_otrs_tickets.php -w warn -c crit -w warning limit -c critical limit -l states/queues Samle output: -l states lists all valid states: [x] 1 new [] 2 closed successful [] 3 closed unsuccessful [x] 4 in Bearbeitung [] 5 removed -l queues lists all valid queues: [] 3 Junk [x] 42 First Level Support [x] 43 Second Level Support [x] 55 Internal [x] 44 Third Level Support -w 5 -c 10 CRITICAL Ticket total is: 75|open=75;10;20

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