Zenduty

Project Notes

Zenduty's end-to-end incident alerting, on-call management and response orchestration platform helps you institutionalize reliability into your production operations.
Zenduty integrates with all your application performance monitoring, log monitoring, error monitoring, server monitoring, ITSM, support and security applications.
Integration features include:
- Fully customizable notifications with on-call schedules
- Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits
- Incident roles and task templates/playbooks to ensure effective delegation, better preparedness and elimination of chaos
- Personal and channel alerts for service-level incidents
- Intelligent alert context to accelerate RCA
- Custom alert routing rules
- Response automation for building self-healing systems
- Incident tags for classification of incidents
- Advanced team, service and user-level analytics and reporting

With the Nagios integration, alerts are sent from Nagios Core, which is ingested by Zenduty, alerting the right team and notifying them based on on-call schedules via email, text messages (SMS), phone calls(Voice), Slack, Microsoft Teams and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

You can also use Alert Rules to custom route specific Nagios Core alerts to specific users, teams or escalation policies, write suppression rules, auto add notes, responders and incident tasks.